Terms and Conditions
The agreement
These terms are a contract between Appolo, which operates Sales Bingo ("we", "us"), and the organisation that subscribes to it ("you", "the Customer"). By creating an organisation, inviting a colleague, or using the Service, you accept them.
If you accept these terms on behalf of an organisation, you confirm you have the authority to bind it. If you do not, do not use the Service.
Individual users are also bound by the Acceptable Use Policy, which forms part of this agreement.
Accounts and organisations
- Every account belongs to exactly one organisation. Data is isolated per organisation and never shared between them.
- The person who creates an organisation becomes its owner and controls billing. Owners can appoint administrators and controllers.
- An organisation may set an auto-join email domain, so anyone signing in with an address at that domain joins automatically as a player. You are responsible for the domain you claim, and you confirm you are entitled to claim it. Public mail providers cannot be used.
- You are responsible for keeping credentials confidential and for all activity under your accounts. Tell us immediately at [email protected] if you suspect unauthorised access.
- Accounts are personal. Do not share a login between people.
Plans, seats and pricing
A seat is one active user. Deactivating someone frees their seat immediately and keeps their history for the season archive.
| Plan | Seats | Price |
|---|---|---|
| Free | Up to 10 active users | $0 |
| Team | 11 to 50 active users | $6 per user, per month |
| Enterprise | More than 50 active users | Quoted — contact [email protected] |
Prices are in US dollars and exclude VAT and any other applicable tax, which is added where required. The Service enforces the seat limit: once it is reached, adding a person requires an upgrade.
Billing and renewal
- Paid plans are billed monthly in advance through our payment processor and renew automatically until cancelled.
- You can cancel at any time from the billing portal. Cancellation takes effect at the end of the current billing period; we do not pro-rate partial months.
- Adding seats mid-period is charged pro rata by the payment processor. Removing seats takes effect at the next renewal.
- Fees already paid are non-refundable except where required by law.
- If a payment fails, we may suspend the paid features after reasonable notice. Your data is not deleted while the account is suspended.
- We may change prices with at least 30 days' notice before your next renewal. Continuing to use the Service after that is acceptance of the new price.
The free plan
The free plan is genuinely free for up to ten active users, with no time limit and no card required. It is provided as-is. We may change its limits with 30 days' notice, and we may suspend a free organisation that is inactive for more than 12 consecutive months — after emailing the owner first.
Credits and rewards
Credits inside Sales Bingo have no monetary value and are not issued by us. They are a count in your organisation's own ledger. What a credit is worth, whether it is redeemable, and how any reward is delivered are decided and honoured entirely by the Customer. We are not a party to any reward, prize, incentive or payment between a Customer and its staff, and we accept no liability for one.
The Customer is responsible for making sure its use of the game complies with local employment law, collective agreements, tax rules on benefits, and any regulation on incentives, competitions or gambling in the markets where its staff work.
Your data
- You own your data. Card definitions, submissions, evidence, scores and credit ledgers belong to the Customer. We claim no ownership.
- We process it only to provide the Service, as set out in the Privacy Policy, which forms part of this agreement.
- Administrators can export the audit trail as CSV or .xlsx at any time.
- On termination you have 30 days to export. After that we delete or anonymise your data on the schedule in the Privacy Policy.
- We may use aggregated, fully anonymised statistics — never identifiable to you, your people or your clients — to improve the Service.
Availability and support
We work to keep the Service available but do not guarantee uninterrupted access on the Free or Team plans. Maintenance may cause downtime; we give notice where we reasonably can. A service-level commitment is available under an Enterprise agreement.
Support is by email at [email protected]. We aim to respond within two business days.
Intellectual property
The Service, its software, design and branding remain ours. You get a non-exclusive, non-transferable right to use it for your own internal business purposes for the term of your subscription. You may not copy, resell, reverse-engineer, or offer the Service to third parties as your own.
Your name and logo are yours; we will not use them publicly without your written permission.
Warranties
The Service is provided "as is". To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose and non-infringement.
We do not warrant that using Sales Bingo will increase your sales. The Service counts and displays activity that your people report and your controllers verify; the results depend on them, not on us. Any figures on our website produced by a calculator you fill in yourself are arithmetic on your own inputs, not a promise of any outcome.
Liability
To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.
Our total aggregate liability under this agreement is limited to the fees you paid in the 12 months before the event giving rise to the claim, or €100 if you are on the free plan.
Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Suspension and termination
- You may terminate at any time by cancelling and deleting your organisation.
- We may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, that fails to pay, or that puts the Service or other customers at risk.
- Except for a serious breach or a security emergency, we will give notice and a reasonable chance to fix the problem first.
- Sections on data, intellectual property, warranties, liability and governing law survive termination.
Governing law
This agreement is governed by the law of Portugal, and the courts of Portugal have exclusive jurisdiction. If you are a consumer, this does not remove the protection of the mandatory law of the country where you live.
If any provision is found unenforceable, the rest stays in force. Our failure to enforce a term is not a waiver of it.
Changes and contact
We may update these terms. For material changes affecting a paid subscription we give at least 30 days' notice before renewal. The version and date at the top of this page always tell you which text is current.
Questions about this agreement: [email protected].